Support

Get help

• In-app chat - open any page of the app in your Shopify admin and use the chat bubble in the corner. It keeps the conversation tied to your store.
• Report a bug - use Report a bug. Attach screenshots or the run's details and we can trace it end to end.
• Request a feature - use Request a feature.
• Email - support@codecreationlabs.com

Or send us a message directly:

What to include

A few details let us follow a run from its trigger through every step:

1. Your store domain.
2. The workflow's name, exactly as it appears in the app.
3. How the run was started: by its trigger, with Run now, as a Test, or over the API.
4. An approximate time of the run you expected to work.
5. What the run history showed: the status, the step that failed and its error. See Run history and troubleshooting.

Never send a secret's value, an API key or an incoming-webhook URL. A secret's name is enough.

Often the answer is already here

• A workflow with an order, customer or checkout trigger never starts: Permissions and store data access.
• A workflow was turned off by the app: Loop protection.
• Runs are listed as Not started: Plans, runs and extra runs.
• An email is not sent: Send email and email senders.
• Everything else: Frequently asked questions.

Privacy and security questions

For a security questionnaire, the Data Processing Agreement or a specific compliance question, see Data, privacy and hosting or email support@codecreationlabs.com.

Company

Workflow Suite is made by Code Creation Labs GmbH.