Workflow SuiteWorkflow Suite

Introduction to Workflow Suite

Workflow Suite automates your Shopify store. You build a workflow in a visual editor: one trigger that starts it, and steps that do the work. The app runs the workflow for you every time the trigger happens, and keeps a history of every run.

A few examples of what merchants build:

  • Tag every order above an amount, and tell the team in Slack.
  • Hide a product when it sells out and bring it back when stock returns.
  • Email a buyer who left a checkout behind.
  • Send new orders to an ERP, or let the ERP set stock by SKU.
  • Pick up a CSV file from an SFTP server every morning and update prices from it.

What a workflow is made of

One trigger. Every Shopify event (order created, product updated, refund created and many more), change triggers that tell you what changed with the value before and after (tags added, price changed, back in stock, metafield changed), schedules, a manual run, an incoming webhook from another system, another workflow, storefront behaviour, and waiting triggers such as an abandoned checkout. See Choosing a trigger.

Steps. Each step does one thing, and later steps can read what earlier steps returned:

Step What it does
Condition Splits the workflow: one path when the rules match, another when they do not
Repeat for each Repeats steps once for every item of a list, for example every line item
Wait Pauses the run for minutes, hours or days
Shopify actions Ready-made actions with a simple form, plus every mutation and query of the Shopify Admin API
HTTP request Calls any API or webhook URL
Send email Sends an email through your own sender
Slack, Discord and Teams Posts a message to a channel
Run function Runs your own JavaScript
Liquid script Reads and changes your store from one Liquid script
Key-value store and Storage Remember values and documents between runs
Files, File transfer, Download file Work with files, SFTP, FTP and FTPS servers and https links
Start another workflow Starts a run of another workflow
Log and Fail the run Write a note into the run history, or end the run as failed

Every text field of every step accepts variables and Liquid. See Variables and the variable picker and Liquid in every field.

Built to be tested

  • Test runs the workflow as it is on screen. By default it is a preview: reads and conditions run for real, and steps that would change something only report what they would do.
  • Test this step runs one step on its own.
  • Debug runs the workflow one step at a time, with breakpoints.
  • Versions keeps every saved change, and you can restore any of them.

See Test, preview and debug.

Built to keep running

  • Steps that fail for a temporary reason are tried again automatically. See Automatic retries.
  • Loop protection recognises the echo of a workflow's own change and stops workflows from triggering each other in circles. See Loop protection.
  • The run history shows every run with each step's result, its error and its tries. See Run history and troubleshooting.
  • Alerts tell you by email, and by text message on paid plans, when a run fails or a workflow is turned off. See Alerts by email and text message.

Around the app

Page What it is for
Home Runs, plan usage, top workflows, recent failures, notification settings and extra runs
Workflows Create, edit, test and turn workflows on or off
Functions Your saved JavaScript functions for the Run function step
Permissions Grant or revoke the store data your workflows may read and write
Secrets Encrypted values such as API keys, read as {{ secrets.NAME }}
Files The files your workflows store and read
Email senders The mail accounts the Send email step sends through
Run history Every run with its steps, results and errors
Developer API keys, the REST API and the MCP server for AI assistants
Help Support, documentation and plans

Plans

Every plan has all triggers and all step types. Plans differ in the number of workflow runs, how long the run history is kept, storage limits and text message alerts. A run is one execution of a workflow, however many steps it has. Test runs are free. See Plans, runs and extra runs.

Where your data lives

Workflow Suite is hosted in the European Union (Google Cloud, region europe-west1, Belgium). Run data is stored encrypted. See Data, privacy and hosting.

Next steps